At mpscbookstore.com, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure your peace of mind. Please read the following policy carefully before making a return:
Returns
We accept returns only for items that are damaged or defective. If you receive a damaged or defective product, please contact our customer support team within 7 days of the purchase date to initiate the return process. To be eligible for a return, your item must be unused and in the same condition that you received it, along with its original packaging.
How to Initiate a Return for a Damaged or Defective Product
To initiate a return for a damaged or defective product, please follow these steps:
- Contact our customer support team at mpscbookstore1@gmail.com or 9004477017r within 7 days of receiving your order.
- Please Visit our store at mpscbookstore.com click on floating icon for sending message click on whatsapp and send photograph of your damaged book.
- Provide your order number, a detailed description of the issue, and clear photographs of the damaged or defective item.
- Our customer support team will assess your request and provide you with instructions on how to proceed with the return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
- Gift cards or digital vouchers.
- Personalized or customized items.
- Items damaged due to customer mishandling or misuse.
Shipping Costs
You will be responsible for paying the shipping costs for returning the damaged or defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact our customer support team at mpscbookstore1@gmail.com or 9004477017.
Changes to this Policy
mpscbookstore.com reserves the right to modify or amend this return and refund policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the changes.
Thank you for shopping with mpscbookstore.com. We appreciate your business and are committed to providing you with the best possible shopping experience.